Success Stories

Suite SCM Implementation, including EWM 9.4, TM, APO (DP y SNP), SNC, Stand Alone with S4-Hana. BlueLine lead the project from the initial stages, considering a “Big-Bang” implementation that includes 14 DCs with a 24/7 operation.

PROJECT DEVELOPMENT

Project Development

Actions

The project was assigned to another company. BlueLine is invited and assigns a Team to execute a QA Assessment that includes the developed configuration, the operations’ practices and the Go-Live change plan, delivering recommendations for the project’s remaining stages.

Benefits

Shortened Project duration due the use of CoE’s Team.

Hyper Care

Hyper Care

Actions

To better fit the Business Continuity, BlueLine assigned a Team with a Leader and mixt of resources on site and remote (CoE’s Team), taking care of the issues received as first responders on a 24/7 mode until reaching the stabilization of the operation.

Benefits

No impact on the Customer Service during this stage.

AMS Support

AMS Support

Actions

Once the operations are stable, the BlueLine Support Team connect itself to the Client 1st Level Support Service already in place, to receive and cover 2nd and 3rd Level Tickets.

Benefits

Due to its designed documentation, Genoma, on purpose, was able to take over the 2nd Level Support with its own resources.

Continuous Improvement

Continuous Improvement

Actions

The improvements identified by the Support Team and the Operation itself, were sized and covered by a BlueLine Improving Team defined according to each initiative case by case.

Benefits

The Backlog of improving initiatives identified during the previous stage were successfully covered.

Operations’ Model Evolution

Operations’ Model Evolution

Actions

In process.

Topics to Review

“TM’s funcionality extention
Changes on the Picking Techniques VAS Functionality
DAS (Dock Appointment & Scheduling)”.

Overall Benefits

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Optimize the high automation degree achieved on the medical item’s distribution through all Mexico, achieving the customer service’s level required to supply the public health sector.

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The transportation resources are managed using real capacity to manage physical resources and optimize the volumes delivered to final clients.

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