Success Stories
Suite SCM Implementation, including EWM 9.4, TM, APO (DP y SNP), SNC, Stand Alone with S4-Hana. BlueLine lead the project from the initial stages, considering a “Big-Bang” implementation that includes 14 DCs with a 24/7 operation.
Project Development
Actions
The project was assigned to another company. BlueLine is invited and assigns a Team to execute a QA Assessment that includes the developed configuration, the operations’ practices and the Go-Live change plan, delivering recommendations for the project’s remaining stages.
Benefits
Shortened Project duration due the use of CoE’s Team.
Hyper Care
Actions
To better fit the Business Continuity, BlueLine assigned a Team with a Leader and mixt of resources on site and remote (CoE’s Team), taking care of the issues received as first responders on a 24/7 mode until reaching the stabilization of the operation.
Benefits
No impact on the Customer Service during this stage.
AMS Support
Actions
Once the operations are stable, the BlueLine Support Team connect itself to the Client 1st Level Support Service already in place, to receive and cover 2nd and 3rd Level Tickets.
Benefits
Due to its designed documentation, Genoma, on purpose, was able to take over the 2nd Level Support with its own resources.
Continuous Improvement
Actions
The improvements identified by the Support Team and the Operation itself, were sized and covered by a BlueLine Improving Team defined according to each initiative case by case.
Benefits
The Backlog of improving initiatives identified during the previous stage were successfully covered.
Operations’ Model Evolution
Actions
In process.
Topics to Review
“TM’s funcionality extention
Changes on the Picking Techniques VAS Functionality
DAS (Dock Appointment & Scheduling)”.
Overall Benefits
Optimize the high automation degree achieved on the medical item’s distribution through all Mexico, achieving the customer service’s level required to supply the public health sector.
The transportation resources are managed using real capacity to manage physical resources and optimize the volumes delivered to final clients.